inContact Call Recording : Advanced Call Recording Solution for Contact Centres
inContact Call Recording: in summary
inContact Call Recording is designed for contact centres seeking a robust solution to enhance customer interactions. It excels in scalability, intuitive analytics, and real-time monitoring, providing a competitive edge for improving service quality and compliance.
What are the main features of inContact Call Recording?
Scalable Call Recording
Adapt seamlessly to the dynamic scale of your contact centre operations with inContact's scalable call recording capabilities, ensuring every customer interaction is captured efficiently.
- Dynamic scalability that grows with your business needs.
- Flexible deployment options, whether on-premises or in the cloud.
- Seamless integration with existing contact centre systems.
Intuitive Analytics and Reporting
Empower your team with insightful analytics and detailed reporting to track performance and improve operational efficiency.
- Comprehensive analytics that provides actionable insights into call performance.
- Customisable reports tailored to specific business metrics and needs.
- User-friendly dashboards for easy data interpretation.
Real-Time Monitoring and Quality Management
Enhance service quality by utilising real-time monitoring features and robust quality management tools.
- Live call monitoring for instant feedback and coaching opportunities.
- Automated quality evaluations to ensure consistent service standards.
- Detailed scorecards for performance tracking.
inContact Call Recording: its rates
standard
Rate
On demand
Clients alternatives to inContact Call Recording
Record and manage your calls with ease using this software. Stay compliant with regulations and improve customer service with call analytics.
See more details See less details
This call recording software provides a secure and user-friendly way to record and store calls. With advanced analytics, you can gain insights into customer behaviour and improve your business processes. Ensure compliance with regulations and maintain a high level of customer service with INVOX.
Read our analysis about INVOXTo INVOX product page
Record and manage all your calls with ease using this software. Boost productivity and compliance with automated call recording and storage.
See more details See less details
With this software, you can easily search and retrieve recordings, tag calls for easy categorisation, and create custom reports. Plus, it integrates with popular CRMs for seamless call tracking and analysis.
Read our analysis about LoggerTo Logger product page
Record and store all your phone calls with ease using this call recording software.
See more details See less details
With this software, you can easily manage and retrieve your recorded calls, monitor call quality, and ensure regulatory compliance. It also offers advanced search and playback features, as well as integration with other business tools.
Read our analysis about Majuda VoiceTo Majuda Voice product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.