Gladia is an AI-powered audio infrastructure platform designed to transform transcription and enhance customer support, sales, and note-taking through real-time, multilingual speech-to-text capabilities. Leveraging cutting-edge technology, Gladia enables companies to gain actionable insights from audio data, supporting applications in customer experience, sales enablement, media production, and more.

Key Features of Gladia

1. Real-Time and Asynchronous Transcription

• High Accuracy: Provides reliable transcription for calls, meetings, and other audio streams with high accuracy and support for multiple languages.
• Low Latency: Less than 300 ms processing time, making it ideal for real-time applications and instant insights.
• Multilingual Support: Offers any-to-any language translation, optimized for accents and code-switching.

2. Advanced Audio Intelligence

• Real-Time Insights: Beyond transcription, Gladia’s API retrieves actionable insights in real time, assisting with CRM enrichment, meeting notes, and LLM-powered product enhancements.
• Next-Best-Action Recommendations: Tailored for customer support and sales agents, providing guidance during calls through real-time transcription.

3. Seamless API Integration

• Developer-Friendly: Compatible with SIP, WebSockets, and other standard protocols, ensuring integration with various tech stacks without needing AI expertise.
• Fast Setup: The API is designed for easy embedding into any product, enabling rapid deployment and scalability.

4. Enterprise-Level Security

• Compliance: Fully adheres to EU and US regulations, with rigorous data protection for sensitive information.
• High-Performance Infrastructure: Built to handle enterprise workloads, providing a reliable and scalable platform that adapts to growing data needs.

Use Cases

• Customer Support: Improve productivity for call agents by providing real-time insights and transcription to streamline customer interactions.
• Sales Enablement: Capture and analyze sales call data, enabling teams to gain insights and optimize sales strategies.
• Meeting Assistants: Integrate advanced note-taking features with flawless transcription and real-time insights.
• Media and Content Creation: Streamline video editing and subtitle generation with precise, time-stamped transcripts.

Why Choose Gladia?

• Proactive Innovation: Gladia continuously updates its API with new features and enhanced performance, addressing emerging needs.
• Global Language Support: An advantage in multilingual environments, particularly strong in European languages, aiding expansion into new markets.
• Developer-Friendly Platform: Gladia’s API supports multiple programming languages and offers open-source components, reducing time-to-market and technical costs.